Return & Refund Policy

At ZOZITTA store, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. We have implemented a comprehensive return and refund policy to ensure that our customers can shop with confidence and peace of mind.

30-Day Return Policy: We offer a 30-day return policy for all eligible products. you may return it within 30 days of receiving the item. Please note that certain products may be excluded from this policy due to hygiene or safety reasons also custom products (such as special orders or personalized items) are not eligible for return.

Easy Return Process: To initiate a return, simply contact our customer support team at customer@zozitta.com. Our dedicated team will guide you after providing them with the order number, reason of return and pictures of this item. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it.

Refund Options: Once we receive the returned item and verify its condition, if it is approved, we will process your refund. You may choose to receive a full refund to your original payment method or coupon with the same amount, which can be used for future purchases on our ZOZITTA store.

Refund Timeframe: We understand the importance of a timely refund. Once your return is approved, we will initiate the refund process within (10) business days. The exact timeframe for the refund to reflect in your account may vary depending on your payment method and financial institution.

Exchanges: If you received a defective or damaged item, we offer exchanges for the same product. Please contact our customer support team within 14 days of receiving the item to initiate the exchange process. We will provide you with a return process and arrange for the replacement to be sent to you.

Non-Returnable Items: Certain items are non-returnable such as opened diabetic supplies due to hygiene or safety reasons. Please check the product description or contact our customer support team for more information.

Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds. You can reach us through (contact information). We strive to provide prompt and helpful assistance to ensure your satisfaction.

Disclaimer: This return, and refund policy is subject to change without prior notice. Please refer to the most recent version available on our ecommerce store for the latest information.

At Zozitta.com, we value our customers and aim to provide a transparent and hassle-free return and refund process. We appreciate your trust in our products and services, and we are committed to resolve any issues that may arise to ensure our value.