FAQS

1. What products do you offer in ZOZITTA store?

ZOZITTA online store specializes in providing products and support for diabetic patients. we specialize in selling a range of high-quality products, including insulin fridges. These fridges are specifically designed to keep insulin safe and effective, providing peace of mind for diabetics on the go.

2. How can I place an order?

To place an order, simply browse through our products catalogue and select the items you need. Add them to your cart and proceed to the checkout page. Fill in your shipping and payment details and confirm your order. Once your order is placed, you will receive a confirmation email with the order details.

3. What payment methods do you accept?

We accept various payment methods to provide convenience to our customers. You can pay for your order using major credit cards, such as Visa, Mastercard, and American Express. We also accept payment through PayPal for a secure and seamless checkout experience.

4. How long does shipping take?

The shipping time depends on your location, usually takes 5-15 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances.

5. Do you offer return option?

Yes, we have a hassle-free return policy to ensure customer satisfaction. If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving the order. We provide instructions on how to return items in our return policy and arrange for a replacement or refund. Please note that certain items, such as opened diabetic supplies, may not be eligible for return due to hygiene reasons.

6. When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 7-15 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. It may take some time before the refund is posted to your account.

7. Do you offer international shipping?

Yes, we offer international shipping to selected countries. During the checkout process, you can enter your shipping address to check if we deliver to your country. Please note that international shipping may be subject to customs duties and taxes imposed by your country's customs authorities. These charges are the responsibility of the customer.

8. How can I contact your customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by sending an email to customer@zozitta.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

9. Can I get personalized product recommendations?

Unfortunately, we do not offer personalized product recommendations at the moment. However, our product descriptions provide detailed information about each item, including its features, specifications, and customer reviews. If you have specific questions about a product, feel free to reach out to our customer support team for assistance.

10. Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

11. Will I be charged with customs and VAT?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and VAT once you receive your order. Custom and duties fees may be charged once your order arrives to its final destination. Payment of these charges are your responsibility and will not be covered by Zozitta. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.